Return Policy Info

Return and Refund Policy
Effective Date: 12 November 2024

At ElectraZen, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy. Please read our return policy below:

Returns

• You may return any unused and unopened items within 30 days from the date of purchase for a full refund or exchange.

• To initiate a return, please contact our customer service team at [support@electrazen.com] or call us at [phone number].

• Once your return is approved, you will receive instructions on how to return the item to us.

Non-Returnable Items
Certain items are not eligible for return, including:

• Opened or used products (unless defective).

• Gift cards, digital products, or personalized items.

Refund Process

• Refunds will be issued to the original payment method used at checkout.

• Once your return is processed, please allow 7-10 business days for the refund to be credited to your account.

Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• To avoid any additional charges, please ensure your return is well-packaged to prevent damage during transit.

Exchanges

• We are happy to exchange items if you received the wrong size or product. Please contact us within 30 days of receiving your item for assistance with exchanges.