Refund Policy for Ijaz Engineering Works

At Ijaz Engineering Works, we are committed to providing our customers with high-quality engineering parts and tools. If for any reason you are not satisfied with your purchase, we offer a straightforward 30-day refund policy to ensure your satisfaction.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 30 days of receiving the product.

The product must be in unused, undamaged, and resellable condition.

The product must be returned in its original packaging, including any manuals, accessories, or parts that came with it.

2. How to Request a Refund

To request a refund, please follow these steps:

Contact us by email at contact@electrazen.com or call our customer service team at +923010110011.

Provide your order number, the product you wish to return, and the reason for the return.

Once your return request is reviewed and approved, we will send you detailed instructions on how to return the item.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item sent by us.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, a refund will be issued to your original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items

The following items are non-refundable:
Please note that customized or special-order products are non-refundable unless they are defective or damaged upon arrival.
Products that have been used or damaged after delivery.

Customized or special-order items that cannot be resold.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at
contact@electrazen.com or call +923010110011.
We will provide a full refund or replacement at no extra cost to you.

7. Contact Us
contact@electrazen.com or
call +923010110011.

If you have any questions regarding our refund policy or need assistance with a return, please feel free to contact our customer service team at:
Phone: +923010110011
Email: contact@electrazen.com

We are here to assist you and ensure a smooth process for your return or refund.